Terms and Conditions of Poliana Estate
We request you to read carefully the following Terms and Conditions as they are legally binding.
1.1 The terms and conditions of the reservations are included in this present document.
1.2. Your booking confirmation entails full acceptance on your part of the terms and conditions of the reservation.
1.3 Your reservation regards accommodation for the time agreed with the Landlord in a furnished and fully equipped residence, luxuriously structured, which is cleaned on a weekly basis and where bed linen and towels are changed (with the exception of the swimming pool towels, please see below).
2. THE LEASED PROPERTY
(i) The information on our websites regarding the leased property is accurate. The electrical appliances, household equipment, bed linen, towels and so on are part of the premises and may not be removed.
(ii) Check-in/Check-out: Check-in is from 14:00 to 21:00 daily and check-out until 12:00 each day and should be strictly followed. We will try to accommodate requests for early check-in and late check-out, but we can not guarantee this and may incur additional charges.
Your payment has to accurately follow the payment schedule. If not, the Landlord has the right to cancel your reservation and refuse your access to the building.
• 70% of the total price must be paid with the reservation
• the remaining 30% of the total price must be paid before or upon arrival
• the damage deposit must be paid before or upon arrival (not later than the check-in date).
The Tenant will pay the Landlord a damage deposit equal to the amount of 500 euros (the ‘Damage Deposit’) to be held by the Landlord without interest. The Landlord will return the Damage Deposit to the Tenant at the end of the lease, less such deductions as provided in this Lease but no deduction will be made for damage due to reasonable wear and tear. The Damage Deposit will be returned within fourteen (14) days of the check out date.
4. RESERVATION CONFIRMATION
As soon as the Landlord receives your deposit payment, they shall forward via e-mail your reservation confirmation. We request you to carefully check this confirmation and in case there is an omission or error, contact the Landlord within 24 hours. After the expiry of this 24-hour deadline, the Landlord is not held responsible for the correction of your reservation.
5. CHANGES & CANCELLATION POLICY
• If you wish to make changes in your reservation, you have to notify the owner in writing as soon as possible, so that your request can be satisfied- on condition that this is possible.
• If you wish to cancel your reservation, you have to notify the owner in writing immediately.
If the cancellation is performed:
a) Up to 90 days form the first day of the tenancy 35 % of the total price will be deducted.
b) Between 90-30 days from the first day of the tenancy 50 % of the total price will be deducted.
c) If the cancellation is performed at a time less than 30 days from the first day of the tenancy No refund.
Please note that in case of earlier departure there is no refund and the booking will be cancelled.
6. CANCELLATION OR CHANGES BY THE LANDLORD
In the exceptional case when for any reason, except for the case of unforeseeable circumstances, the Landlord cannot make the residence you have booked available to you, the Landlord will cancel your reservation and be given a full refund.
The owner accepts no responsibility for any further cancellation charges (i.e. transport, flight tickets, e.t.c.).
7. USE OF THE PROPERTY
7.1. Only the persons allowed and declared by the Landlord are provided with the right to use the property.
7.2. The leased property can be used by you exclusively as a residence. You cannot use the facilities of the premises for any sort of commercial use during tenancy (photographing, seminars etc) or put up a large number of visitors, unless this is explicitly agreed with the lessor in writing. Otherwise, the Landlord can demand that you evacuate the property and the Landlord be compensated with the double amount of the total amount paid for your stay.
7.3. The Tenant will not sublet or grant any concession or license to use the property or any part of Landlord’s premises. Subletting, concession, or license, whether by operation of law or otherwise, will be void and will, at Landlord’s option, cancel the booking.
7.4 Any photographs taken in the area of the property cannot be used or sold for profit, without the prior written permission of the Landlord of the property.
8. ACCIDENTS OF TENANTS OR VISITORS IN THE PROPERTY
The owner of the property is not held responsible for any accidents or injuries caused to you or your visitors during your stay in the property.
9. LANDLORD’S RESPONSIBILITY
9.1 The Landlord is not held responsible for any loss of valuables left in the property during your stay.
9.2 The Landlord is not held responsible for any damage caused to you and resulting from unforeseeable circumstances, your negligence or that of your visitors or the negligence of people in general who are not related to the lessor.
9.3 Our responsibility towards you for and loss or damage is limited equal to the amount of the total price paid for the rented property, excluding compensation for physical injury caused by you and not resulting from our irregularity. We notify you that in the area of Villa there might be insects or reptiles, thus it is evident that you should take the necessary precautions for your protection. The Landlord takes all the necessary steps to avoid any animals or insects (the premises is certified for health and safety according with the Greek legislation); however is not held responsible in case there is an injury resulting out of any animal.
Please note, that, the supervision, safety and behavior if your children is exclusively your own responsibility.
Pets or animals are allowed to be kept in or about the premises or in any common areas in the building containing the premises with the prior permission of the Landlord.
12. SWIMMING POOL
12.1 Basic information
Size: 6m (width) x 12m (Length) x 2.2m (max. depth)
Water Type: Non-potable fresh water
Poliana Estate residents may use and share the swimming pools. Residents should inform the Landlord for any visitors using the swimming pools in the premises of Poliana Estate.
The swimming pools have no lifeguard and no shallow point.
Children should swim in the pool under supervision and with the exclusive responsibility of their parents or supervisors. The tenants and visitors swim with their exclusive responsibility. Quality control (ph, chlorine, e.t.c.) is carried out from the swimming pools.
12.3 Swimming Pool Rules
(Α) The swimming pools can be used between 09:00-16:00 and 17:30-20:00. We request that you and your visitors respect the quiet hours.
(Β) The use of fragile objects is not allowed in the area of the swimming pool and the barbecue.
(C) Children on diapers must not enter the swimming pool without them.
(D) There is a shower near the swimming pool to use before getting onto the water.
13. CARE AND USE OF PREMISES
13.1 The Tenant will promptly notify the Landlord of any damage, or of any situation that may significantly interfere with the normal use of the Premises.
13.2 Vehicles that the Landlord reasonably considers noisy or dangerous are not permitted in the Tenant’s parking stall(s). Parking facilities are provided at the Tenant’s own risk. The Tenant is required to park in only the space allotted to them.
13.3 The Tenant will not make (or allow to be made) any noise or nuisance which, in the reasonable opinion of the Landlord, disturbs the comfort or convenience of other tenants.
13.4 The Tenant will not engage in any illegal trade or activity on or about the premises of Poliana estate.
13.5 The Landlord and Tenant will comply with standards of health, sanitation, fire, housing and safety as required by law. Otherwise the Landlord may terminate the contract and demand that the Tenant leave as well as any third party with rights to the leased property. In this case, the Tenant is not entitled to a refund, while they are held responsible for restoring any damage caused by their inappropriate behaviour.
13.6 The Tenant will obey all rules and regulations posted by the Landlord regarding the use and care of the occupied property, parking lot, barbecue, swimming pools and other common facilities that are provided for the use of the Tenant in and around the occupied property on the premises.
13.7 The Tenant will not keep or have on the premises any article or thing of a dangerous, flammable, or explosive character that might unreasonably increase the danger of fire on the premises or that might be considered hazardous by any responsible insurance company.
13.8 The Landlord strongly advise you to keep any money, jewelry, travel documents and any other valuable personal belongings in the safe box. Landlord will not be liable for any loss arising out of any theft or burglary.
13.9 Tab water is non-potable water. Tab water that is not of drinking water quality, but which may still be used only for bathing and cleaning purposes.
13.20 The Landlord will try to fix any damage as soon as possible, but cannot guarantee it will be fixed on the same day. It depends on the availability of the workers.
14.1 The leased property will be inspected from a specially authorised person before and after the expiry of the tenancy period. The Tenant is held responsible for any damages caused to the property or its equipment, as a result of his negligence, and is obliged to compensate the Landlord for the restoration of any damage immediately.
Some frequent damages are the following:
• Pipe blockage;
• Damage on doors/window nets and/or fire place;
• Throw broken glass in the pool or other substances/articles that affect the quality of the water and safety of the swimming pools;
• Extra care should be taken when using the barbecue, since the fire may expand and cause serious damage to the premises.
• Objects in the premises such as railings, pergolas in the premises should not be used for sitting, walking, climbing.
14.2 The Tenant is held responsible for all expenses related to the loss/misplace of the keys of the premises. Further, an extra charge will occur should we hire a locksmith to unlock/open a door in our premises because of the Tenant or third party’s fault.
14.3 The Tenant will surrender the occupied property in as good a state and condition as it was at the first occupied day. Reasonable use and wear and damages by the elements excepted.
15. COMPLAINTS AND PROBLEMS DURING YOUR STAY
15.1. The Landlord makes every possible effort to offer a pleasant stay. If as a Tenant you have any complaints, please contact us immediately. Our early notification is an essential requirement for any compensation for you and in any case not after the expiry of the tenancy period.
15.2 Please note that the villas are situated in an area with serious drought and telecommunication/internet problems. As such, use water wisely, especially during the summer months and be patient with the internet connection.
16. UNFORESEEABLE CIRCUMSTANCES
If the booking is impossible due to unforeseeable circumstances (force majeure), then the amount you have paid will be refunded as undue payment within thirty (30) days from the event that caused the inability to execute the booking.
You are held responsible for your civil liability and the medical insurance of repatriation.
18. PARTIAL CANCELLATION
Partial cancellation of the provisions of this terms and conditions does not cancel the lease as a whole.
During your stay in Poliana Estate the following services are provided:
• Weekly room cleaner
• Weekly changing of bed linen and towels (swimming pool towels are excluded)
• Baby cot beds
• Free wifi internet
NOTE: Any preferences and requests cannot be guaranteed. Special requests are subject to availability upon check-in and may incur additional charges.
ADDITIONAL SERVICES ON REQUEST AND WITH EXTRA CHARGE
Should the tenant requests:
– A room cleaner and/or
– An extra folding camp beds
an extra charge will incur.
20. GOVERNING LAW
The terms and conditions between the Landlord and the Tenant will be construed in accordance with and governed by the laws of Greece and the Parties submit to the exclusive jurisdiction of the Athens Courts.